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24th March 2012
23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry.
Poll – “How many applications do your agents use to help a customer?” – answers
1-2: 20%
3-4: 29%
5-6: 18%
7-10: 9%
More than 10: 23%
Source: Call Centre Helper website reader poll Votes: 201 Date: March 2012
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
