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Puzzel

Discover and explore our Puzzel content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: Sutton Council Delivers on Their Promise of Effortless CX

Case Study: Sutton Council Delivers on Their Promise of…

Survey Report: The Truth About Agent Well-being in Contact Centres Today

Survey Report: The Truth About Agent Well-being in…

New Version of Intelecom Released

New Version of Intelecom Released

Intelecom Establishes a New Company Puzzel

Intelecom Establishes a New Company Puzzel

Get Connected 2018

Get Connected 2018

Is Your Call Routing Doing Its Job?

Is Your Call Routing Doing Its Job?

Making the Most of Outbound Dialling in Contact Centres – A Two-Point Plan

Making the Most of Outbound Dialling in Contact Centres…

How AI Chatbots Reduce Resolution Times and Enhance CX

How AI Chatbots Reduce Resolution Times and Enhance CX

White Paper: How to Reinvent Quality Management in Your Contact Centre

White Paper: How to Reinvent Quality Management in Your…

Puzzel CX Solutions Deliver 278% ROI

Puzzel CX Solutions Deliver 278% ROI

Facing up to the Scary Truth of Customer Security in Contact Centres

Facing up to the Scary Truth of Customer Security in…

White Paper: Strategies for Designing Mobile Customer Service Experiences

White Paper: Strategies for Designing Mobile Customer…

Email in Contact Centres: Five Reasons to Give It a Second Chance

Email in Contact Centres: Five Reasons to Give It a…

Only 6 Weeks Until Customer Experience Conference

Only 6 Weeks Until Customer Experience Conference

Puzzel Included in Gartner’s Magic Quadrant

Puzzel Included in Gartner’s Magic Quadrant

Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

Case Study: Royal Borough of Kingston Council…

Puzzel CCO Lindum on Maximizing CCaaS Investments

Puzzel CCO Lindum on Maximizing CCaaS Investments

How to Help the Contact Centre Become a More Valued Asset

How to Help the Contact Centre Become a More Valued Asset

Keep Calm and Descope… PCI Compliance for Contact Centres

Keep Calm and Descope… PCI Compliance for Contact Centres

Puzzel Receives Growth Investment

Puzzel Receives Growth Investment

White Paper: Contact Centre Homeworking – Is it time to think again?

White Paper: Contact Centre Homeworking – Is it…

Puzzel Introduce Their New Brand

Puzzel Introduce Their New Brand

CX Rockstar Takes to the Stage at Puzzel Get Connected 2019

CX Rockstar Takes to the Stage at Puzzel Get Connected…

Intelecom Introduces Latest Enhancements To Its Cloud-Based Contact Centre Solution

Intelecom Introduces Latest Enhancements To Its…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise