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Positive Words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

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Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

AER Statements for Customer Service

AER Statements for Customer Service

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Words and Phrases an Advisor Should NEVER Say to an…

The Do’s and Don’ts of Call Scripting

The Do’s and Don’ts of Call Scripting

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

Rapport-Building Tips

Rapport-Building Tips

The Best Words to Rescue an Unhappy Customer Experience

The Best Words to Rescue an Unhappy Customer Experience

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

How to Give Great Customer Service

How to Give Great Customer Service

The Power of Positive Language

The Power of Positive Language

Customer Service Language – With Examples

Customer Service Language – With Examples

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

The Hapless 13: Phrases That Call Centre Agents Must…

36 Tips for Improving Performance and Quality

36 Tips for Improving Performance and Quality

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

Best-Practice Ideas for Improving Performance

Best-Practice Ideas for Improving Performance

How to Give Your Line Manager Positive Feedback

How to Give Your Line Manager Positive Feedback

7 Ways to Build an Emotional Connection by Email

7 Ways to Build an Emotional Connection by Email

Measuring Customer Emotion in the Customer Service

Measuring Customer Emotion in the Customer Service

Why Removing Negative Words Could Hurt Your Contact Centre

Why Removing Negative Words Could Hurt Your Contact Centre

Complementary Words for Customer Service

Complementary Words for Customer Service

Simplify the Words You Use in Emails and Webchats

Simplify the Words You Use in Emails and Webchats

Recorded Webinar: The Right Words and Phrases to Use With a Customer

Recorded Webinar: The Right Words and Phrases to Use…

Recorded Webinar :Building a Positive Culture in the Contact Centre

Recorded Webinar :Building a Positive Culture in the…

Techniques to Improve Your Probing Questions

Techniques to Improve Your Probing Questions

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