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Positive Words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

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How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Words and Phrases an Advisor Should NEVER Say to an…

Positive Statements to Increase Customer Satisfaction

Positive Statements to Increase Customer Satisfaction

Why Removing Negative Words Could Hurt Your Contact Centre

Why Removing Negative Words Could Hurt Your Contact Centre

How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

Recorded Webinar: The Right Words and Phrases to Use With a Customer

Recorded Webinar: The Right Words and Phrases to Use…

31 Tips to Improve Customer Satisfaction

31 Tips to Improve Customer Satisfaction

The Top 25 Call Centre Quotes

The Top 25 Call Centre Quotes

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

The Hapless 13: Phrases That Call Centre Agents Must…

Simplify the Words You Use in Emails and Webchats

Simplify the Words You Use in Emails and Webchats

Recorded Webinar :Building a Positive Culture in the Contact Centre

Recorded Webinar :Building a Positive Culture in the…

Measuring Customer Emotion in the Customer Service

Measuring Customer Emotion in the Customer Service

The Best Words to Rescue an Unhappy Customer Experience

The Best Words to Rescue an Unhappy Customer Experience

Best-Practice Ideas for Improving Performance

Best-Practice Ideas for Improving Performance

36 Tips for Improving Performance and Quality

36 Tips for Improving Performance and Quality

How to Give Your Line Manager Positive Feedback

How to Give Your Line Manager Positive Feedback

Top 20 Examples of Rapport Building Statements

Top 20 Examples of Rapport Building Statements

7 Ways to Build an Emotional Connection by Email

7 Ways to Build an Emotional Connection by Email

The Power of Positive Language

The Power of Positive Language

The Do’s and Don’ts of Call Scripting

The Do’s and Don’ts of Call Scripting

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

How to Give Great Customer Service

How to Give Great Customer Service

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