White paper: Sound ideas for your Contact Centre

Trade Secrets: How to get the best out of your headsets

How Would Your Contact Centre Survive a Cold Snap?

Winners and Losers – January 2014

The future of the contact centre headset

Digital marketing campaign announced

7 Lessons From The Money Shop’s Contact Centre

Home-working agents on the increase

Award winners and photos from Call Centre Expo 2013

Winners and Losers – October 2013

Plantronics announces new headset

Preview line-up of Call Centre Expo 2013

Plantronics certify their first graduate

Winners and Losers – August 2013

Movers & Shakers – July 2013

Headset allows for automatic transfer of calls to mobile

Smart Headsets come to town

Recorded Webinar: Building Rapport Over the Telephone

Support needed to encourage flexible working within…

New headset answers calls when put on

New system saves agents time

Winners and Losers – February 2013

Two companies collaborate to create virtual meeting…

99 Ways to Change Your Contact Centre