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9th October 2013
The Call Centre Expo and the European Call Centre Awards and Customer Service Awards were held this week in London.
Read on to find out who the winners were, and see if you can spot yourself in the pictures taken at the event.
The stars of customer service were revealed at this year’s European Call Centre Awards and Customer Service Awards.
In order of presentation, the winners were:
Barclays – Wealth and Investment Management
Coventry Building Society
Chain Reaction Cycles – Customer Operations Department
Findel Education
Jagex Games Studio
The White Company Customer Service Contact Centre
UCAS
buw Unternehmensgruppe – TUI Service AG
LV=
DenizBank for Pro-Active Contact Centre
The White Company – Nicola Spencer
Virgin Media
RHP
Lebara
Tracy McConnachie, Tesco Customer Service Centre
AXA Insurance
AmicusHorizon
Donna O’Connor, The White Company
Air 21 Ltd
Bruce Christine, Virgin Media
Sidra Ayaz, Loop Customer Management Ltd
60K Ltd.
Firstsource for Sky Strategic Partnership
Ian Armitage
Richard Brimble
The Interactive Intelligence team
Syntec Telecom looking sharp and prepared for the day ahead
The injixo team test out their smiles as the event kicks off
Vocalcom waiting for the show to open
Noble Systems set up and ready for their first client
NewVoiceMedia warming up for the busy day ahead
Vocalcom demonstrating their latest products
Megan enjoying a free smoothie with Ultra Communications
mplsystems offering pick and mix sweets to promote their customised agent desktop
Aspect Software discussing their latest software
Jonty at the Business Systems stand
Jabra discussing their latest headset design
Business running smoothly at the LiveOps stand
The Plantronics team discussing their latest headsets
ctalk discussing business over coffee
eGain running software demonstrations on their stand
A bird’s eye view of Interactive Intelligence and Syntec
The colourful mplsystems stand
Salted or sweet? NewVoiceMedia and their retro popcorn machine
LiveOps Engage stole the show at the LiveOps stand
Business Systems discussing their latest products
Networking in full swing at the Professional Planning Forum stand
Megan testing out Jabra’s latest headset technology
Aspect Software making a bold impression with their fluorescent green stand
The Ultra Communications stand in action
Up-close and personal with the latest range of Plantronics headsets
ctalk discussing business
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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