Smart Headsets come to town

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Written by Jo Robinson

The integration between Plantronics Voyager Legend UC wearable device and Cisco’s Desktop Collaboration Experience DX650 was announced at Cisco Live.

Voyager Legend UC and the Cisco DX650: Secure. Seamless. Aware.

Plantronics developers working closely with Cisco engineers created a solution that delivers unique benefits for those using the new smart desk phone with the Voyager Legend UC. They include:

Seamless Call Transfer: the ability to easily transfer a call from a mobile device to the Cisco DX650 based on a user’s proximity to the phone.

In addition, this contextual data about a user’s location is able to “Smart Lock” the Cisco DX650 when the user walks away. This provides customers with another layer of security on top of the extensive security capabilities already built in. The Voyager Legend UC can also access the phone book and provide the user with audible caller ID for incoming calls.

This integration will give users the ability to utilize different types of contextual information, like identifying a user’s location relevant to their desks, to significantly enhance the user experience.

“Plantronics builds great products that do much more than send and receive audio. These tiny devices can collect and deliver information about the user’s world. Bringing this context into the processes people do every day makes life easier by anticipating users’ needs,” said Joe Burton, senior vice president of Technology, Development & Strategy and CTO at Plantronics.

“The Cisco DX650 and wearable technology from Plantronics deliver the ability for people to move a call from their mobile to their Cisco DX650 when they get in the office and want to launch a richer experience like a video conference. This unique solution also enables users to automatically lock the Cisco DX650 when they walk away and enable it to accept their password the moment they return.”

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Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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