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Peopleware

Discover and explore our Peopleware content collection, including articles, blogs, news stories, case studies, resources and more.

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eBook: The Must-Have Guide to Accurate Call Centre Forecasting

eBook: The Must-Have Guide to Accurate Call Centre…

Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat Hits the Sweet Spot with injixo

Nominations Open for Our 2018 Technology Awards

Nominations Open for Our 2018 Technology Awards

The Art of Balancing Data-Driven Decisions With Intuition in WFM

The Art of Balancing Data-Driven Decisions With…

PlanCon 2019

PlanCon 2019

Seven Steps to Successfully Change Your Workforce Management Solution

Seven Steps to Successfully Change Your Workforce…

injixo Joins Talkdesk’s AppConnect as Launch Partner

injixo Joins Talkdesk’s AppConnect as Launch Partner

The Gig Economy, Call Centres, and WFM

The Gig Economy, Call Centres, and WFM

MSC Cruises Modernises Global Contact Centres with Peopleware

MSC Cruises Modernises Global Contact Centres with…

How to Make the Most of Call Centre Outsourcing

How to Make the Most of Call Centre Outsourcing

Is It Time to Abandon Traditional Hierarchy?

Is It Time to Abandon Traditional Hierarchy?

Skills-Based Routing: Can You Get the Gain Without the Pain?

Skills-Based Routing: Can You Get the Gain Without the…

SaaS Reduces Scheduling Costs

SaaS Reduces Scheduling Costs

Case Study: injixo and Thomas Cook

Case Study: injixo and Thomas Cook

Making the Case for Workforce Management Software

Making the Case for Workforce Management Software

PlanCon 2018 – The Conference for Contact Centre WFM Heroes

PlanCon 2018 – The Conference for Contact Centre…

How to Successfully Introduce Gig Customer Service

How to Successfully Introduce Gig Customer Service

5 Questions to Ask About Integration

5 Questions to Ask About Integration

Skills-Based Workforce Planning: Get the Gain Without the Pain!

Skills-Based Workforce Planning: Get the Gain Without…

Winners and Losers – September 2015

Winners and Losers – September 2015

eBook: How to Successfully Achieve Service Level

eBook: How to Successfully Achieve Service Level

Stick or Twist… Switch to the Cloud?

Stick or Twist… Switch to the Cloud?

Case Study: Furnishings Store Decreases Planning Workload

Case Study: Furnishings Store Decreases Planning Workload

Case Study: North Yorkshire Council Streamlines Scheduling

Case Study: North Yorkshire Council Streamlines Scheduling

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise