injixo Joins Talkdesk’s AppConnect as Launch Partner

injixo have announced its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store.

Talkdesk, the world’s leading cloud-based contact centre software provider, announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.

AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including injixo, a workforce management solution that offers TalkDesk customers a deep cloud-to-cloud integration for historical and real-time agent-adherence data. This can provide an improved customer experience, empowering workforce management professionals to achieve their forecasting and scheduling goals and meet service levels.

Starting today, Talkdesk admins can integrate injixo’s capabilities to their contact centre with just a single click. Like all AppConnect tools, injixo is available as a free trial with a pay-as-you-go system in place after the trial.

injixo are said to be delighted to formally announce this partnership with Talkdesk. And the company look forward to empowering their mutual customers with tools that maximise the true potential of cloud technology, in order to deliver amazing customer experiences.

Robert Sur, Head of Platform at Talkdesk, added that: “When we started thinking about partners for AppConnect, injixo was at the top of the list.

“This is a relationship that will increase the rate at which our contact centre can grow and we’re excited to see what customers can accomplish by using Talkdesk and injixo together.”