Quick Start WFM Package Launched

How Workforce Management Software Pays for Itself

How to Set the Right Service Level Goal

2014 injixo Northern Europe User Conference

Why Is Contact Centre Change Management Important?

Outsourcers: 7 Strategies for WFM Success

How to Set Up a Workforce Management Strategy

“The Best Thing…” Competition

Transitioning From Fixed Shifts to Optimized Schedules

How to Successfully Achieve Flexibility in your Contact…

How to Increase Employee Net Promoter Score (eNPS)

The Role of AI in a People-Centric Company

An Introduction to Contact Centre KPIs

How to Hit the Sweet Spot in Workforce Planning

“Channelling” the Best Channel Strategy

Workforce Planning – The Key to Better Omnichannel…

The Value of Workforce Optimization, Management &…

Case Study: GGN Improves Workforce Planning

Trade Shows Still Necessary in Digital Age

Training Programme Gains Online Edge

Injixo User Group Conference Report

Workforce Management Conference Returns

Continuous Improvement as a Model for WFM Success

6 Signs That Your Employees Are Disengaged