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Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

Recorded Webinar: Delivering Great Customer Service to…

Recorded Webinar: The Power of One in Call Centre Staffing

Recorded Webinar: The Power of One in Call Centre Staffing

Recorded Webinar: Designing a Better Forecasting Spreadsheet

Recorded Webinar: Designing a Better Forecasting…

Recorded Webinar: Improve Quality Monitoring & Performance Management

Recorded Webinar: Improve Quality Monitoring &…

Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres

Recorded Webinar: Emerging Trends in Multi-Channel…

Recorded Webinar: Best Practices in Call Quality Monitoring

Recorded Webinar: Best Practices in Call Quality…

Recorded Webinar: Metrics that Matter

Recorded Webinar: Metrics that Matter

Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre

Recorded Webinar: The Best Ways to Handle Web Chat in…

Recorded Webinar: Improving Forecast Accuracy

Recorded Webinar: Improving Forecast Accuracy

Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience

Recorded Webinar: Critical Link between Agent…

Recorded Webinar: 3 Strategies to Make Outbound Calling More Effective

Recorded Webinar: 3 Strategies to Make Outbound Calling…

Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction

Recorded Webinar: 5 Great Ways to Improve Customer…

Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)

Recorded Webinar: 10 Ways to Reduce Average Handling…

Recorded Webinar: Making an Impact with your Voice

Recorded Webinar: Making an Impact with your Voice

Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce

Recorded Webinar: Forecasting and Planning a…

Recorded Webinar: How to Give the Wow Factor on Email and Live Chat

Recorded Webinar: How to Give the Wow Factor on Email…

Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)

Recorded Webinar: 20 Tips for Improving Average Handling…

Recorded Webinar: Executive Briefing on Call Centre Quality

Recorded Webinar: Executive Briefing on Call Centre…

Recorded Webinar: 10 Ideas for a Contact Centre Christmas Wish List

Recorded Webinar: 10 Ideas for a Contact Centre…

Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

Recorded Webinar: Managing Multichannel Customer Contact…

Recorded Webinar: How to Give Distinctive Customer Service

Recorded Webinar: How to Give Distinctive Customer Service

Recorded Webinar: 10 Ways to Improve First Contact Resolution

Recorded Webinar: 10 Ways to Improve First Contact…

Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

Recorded Webinar: 10 Ways to Improve Your NetPromoter…

Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience

Recorded Webinar: The Top 4 Essentials for Exceptional…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise