Recorded Webinar: Raising the Bar for CX in 2026

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The best contact centres are already redefining what great customer experience looks like, blending smarter technology, stronger operational discipline, and empowered frontline teams.

In this webinar, we’ll explore the strategies and behaviours that are separating top performers from the rest, and how you can bring these approaches into your own organisation in 2026.

Panellists:

• Justin Robbins, Metric Sherpa

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• Edward Winfield, Content Guru

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• Xander Freeman, Call Centre Helper

Topics Discussed:

• How to use AI to elevate human performance rather than replace it.
• Build unified CX ecosystems, where data flows seamlessly across channels.
• Embedding quality and coaching into everyday operations.
• Strengthening compliance and trust through secure, transparent data practices that meet evolving regulatory expectations.
• Investing in digital-first processes that reduce effort for customers while still providing human support at the moments that matter.

You’ll come away with practical examples, proven tactics, and a clearer picture of what “raising the bar” truly looks like for high-performing contact centres in 2026.

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Author: Rachael Trickey

Reviewed by: Jo Robinson