Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Ideas for a Contact Centre Christmas Wish List

Published On: 5th Aug 2026 10:02

What would you like to implement in your contact centre next year?

Our panel of experts put forward 10 ideas for their contact centre wish lists.

You can explore ideas and can vote on which ones you think would work best.

Being an interactive webinar you can also add in your Christmas wish list into our interactive chat facility.

Topics Discussed

Improving customer service
The latest contact centre metrics
Reducing queue times
Better use of web chat and email
Getting customers on side with social media

Joining up the customer experience
Cool tools for Team Leaders
Mobile Apps
Creating a single view of the customer
How better to use technology

Panellists

Ian Morton

Budd

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

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