Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Designing a Better Forecasting Spreadsheet

Published On: 5th Aug 2026 10:16

In this masterclass webinar our panel look at how to design a forecasting spreadsheet.

Latest Forecasting Methods

Regression based forecasting techniques – Holt Winters and ARIMA

Building External Factors into the Forecast – Weather, Marketing, Mailings

Removing outliers

Useful Excel functions

Correlation of data

Using Pivot tables

Using the Excel solver

Seasonality and Trends

Linking spreadsheets to WFM software

Top tips from the audience

John Casey

The Forum

Jo Sparkes

Spreadsheet Design Consultant

Dave Appleby

Resource Planning

Jonty Pearce

Call Centre Helper

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