Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

Published On: 5th Aug 2026 10:04

Join us for a free webinar on delivering great customer service to the mobile and social customer.
In this webinar, we’ll outline how to engage customers online.

Topics Discussed

Adding social, mobile and chat channels to your voice and email teams
How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat)
Happy agents make happy customers

The emerging ‘super customer service advisor’
Managing these new channels within the contact centre
Proof points from Wokingham Borough Council and the Royal Mail

Panellists

Siobhan Payet

LiveOps

Simon Foot

Ember Services

Jonty Pearce

Call Centre Helper

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