Recorded Call Centre and Customer Experience Webinars

4th November 2013

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

10449

Written by Jo Robinson

Join us for a free webinar on delivering great customer service to the mobile and social customer.
In this webinar, we’ll outline how to engage customers online.

Topics Discussed

Adding social, mobile and chat channels to your voice and email teams
How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat)
Happy agents make happy customers

The emerging ‘super customer service advisor’
Managing these new channels within the contact centre
Proof points from Wokingham Borough Council and the Royal Mail

Panellists

Siobhan Payet

LiveOps

Simon Foot

Ember Services

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Read more by Jo Robinson

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