Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Future of Customer Contact

Published On: 5th Aug 2026 14:00

Customer contact is changing, fast!

We’re hurtling towards an exciting future that’s finally making it possible to not only empower agents and optimize customer journeys, but transform operations for elevated experiences and actionable insights.

But what does this really look like on the contact centre floor?

Watch this webinar where our panel of experts explore how to infuse AI across every aspect of your customer journey and contact centre operations, and where the real opportunities are to drive automation and efficiency.

Panellists:

Nate Brown, Metric Sherpa

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Matt Clare, UJET

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Xander Freeman, Call Centre Helper

Topics Discussed:

Key lessons learnt in 2025
How to future-proof your operation
What multimodality really means
The advantages of a mobile-first approach

Click here for this webinar recording

About
UJET

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

Find out more about UJET

Author: Rachael Trickey

Reviewed by: Jo Robinson

Recorded Webinar: The Future of Customer Contact

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