Recorded Webinar: How to Give the Wow Factor on Email and Live Chat

Genesys webinar: How to give the wow factor on email and live chat

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It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?

In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.

Topics Discussed

Language selection
Advisor soft-skills
Tone and personality
Customer service strategy
The customer experience
The role of technology
Omnichannel customer support
Top Tips from the Audience

Panellists

Neil Martin

The First Word

Mike Murphy

Genesys

Charlie Mitchell

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn