Recorded Webinar: Strategies to Maximize Contact Centre Performance

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There’s an ever-present pressure for contact centre leaders to find the perfect balance between people, processes, and technology – all to deliver the best possible customer experience, as efficiently as possible. But now there’s a new kid on the block – the AI agent – redefining the art of the possible when it comes to maximizing contact centre performance.

It’s an exciting time to be running a contact centre! So, if you’re ready to dive in and see what it takes to elevate your performance, join this informative webinar – where our experts will be exploring what’s really possible in 2025 – including AI-driven strategies for superior customer service, where traditional strategies could be holding you back, and more!

Panellists:

• Garry Gormley, FAB Solutions

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• Martin Morris, Five9

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• Rachael Trickey, Call Centre Helper

Topics Discussed:

• How customer expectations are changing
• Where traditional approaches could be holding you back
• Quick wins to help your people make an impact
• What the AI advantage really brings to the table

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Author: Rachael Trickey

Reviewed by: Jo Robinson