Recorded Webinar: Strategies to Maximize Contact Centre Performance

Five9 Webinar: Strategies to Maximize Contact Centre Performance

2649

There’s an ever-present pressure for contact centre leaders to find the perfect balance between people, processes, and technology – all to deliver the best possible customer experience, as efficiently as possible. But now there’s a new kid on the block – the AI agent – redefining the art of the possible when it comes to maximizing contact centre performance.

It’s an exciting time to be running a contact centre! So, if you’re ready to dive in and see what it takes to elevate your performance, join this informative webinar – where our experts will be exploring what’s really possible in 2025 – including AI-driven strategies for superior customer service, where traditional strategies could be holding you back, and more!

Panellists:

Garry Gormley, FAB Solutions

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Martin Morris, Five9

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Rachael Trickey, Call Centre Helper

Topics Discussed:

How customer expectations are changing
Where traditional approaches could be holding you back
Quick wins to help your people make an impact
What the AI advantage really brings to the table

Click here for this webinar recording

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn