Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

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Managing multichannel contact has become a real headache for many companies.

Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

Managing multi-channel contact
Dealing with social media
Email and web chat
Twitter and Facebook for customer service

Prioritising important customers across multiple channels
How best to use technology
Multichannel Case study

Panellists

Serge Cren

Difference Corporation

Simon Harrison

Vocalcom

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

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Topics Discussed

Panellists

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