Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

Published On: 5th Aug 2026 10:04

Managing multichannel contact has become a real headache for many companies.

Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

Managing multi-channel contact
Dealing with social media
Email and web chat
Twitter and Facebook for customer service

Prioritising important customers across multiple channels
How best to use technology
Multichannel Case study

Panellists

Serge Cren

Difference Corporation

Simon Harrison

Vocalcom

Jonty Pearce

Call Centre Helper

Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

Topics Discussed

Panellists

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