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Jeremy Payne, Group VP Marketing & Alliances
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Sub Category
Subject
How Do I… Get My Customers to Self-Serve?
How Do I… Predict My Customers’ Behaviour?
What to Look for When Buying a Cloud Communications System
The Shape of the Contact Centre Industry in 2020 and…
13 Mistakes to Avoid… Multichannel
Measuring Success – Are We Looking at the Right Metrics?
Recorded Webinar: The Shape of the Contact Centre…
Recorded Webinar: The Advisor of the Future
Winners and Losers – October 2015
Recorded Webinar : Performance Management Tools
Recorded Webinar: The Best Ways to Exceed Customer…
How Do I… Make Video Chat the Channel of Choice?
Outsourcing is Back in Fashion
Constant Interruptions Driving Need for Speed
Are Robots Taking Over Contact Centres?
Building a Greener Contact Centre – What It Means and…
6 Tips to Ensure Success When Moving Your Contact Centre…
59% Fail to Measure Agent Performance
Supporting Agent Wellbeing in a Hybrid Working World
How the Latest Communication Tools Can Help When Crisis…
5 Tips for Connecting the Digital Enterprise
How to Deliver Proactive Customer Service
The Importance of Emotional Intelligence in the Contact…
Customisation Key to Closing Generation Gap
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