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Jeremy Payne, Group VP Marketing & Alliances
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10 Common Mistakes to Avoid With Your Agent Desktop
20 Contact Centre Predictions for 2020
How Do I… Overcome the Friday Slump?
10 Ideas for Increasing Your Understanding of the Customer
16 Top Uses for Cloud Contact Centre Technology
23 Considerations to Make Before Implementing a New…
What’s Next With… Multichannel?
10 Contact Centre Technology Predictions for 2017
How Can I Make My Contact Centre Customer-Centric?
How Can I Monitor Quality Across all Contact Centre…
23 New Ideas for Customer Service Over the Phone
Recorded Webinar: Unlocking Contact Centre Emotional…
17 Smart Ways to Refresh Your Homeworking Strategy
12 Guaranteed Ways to Ruin Your Integration With the…
19 Intelligent Ideas to Improve Employee Experience
22 Ways Technology Can…. Exceed Customer Expectations
The Hidden Gems of Outbound Dialling Technology
What’s Next With… Smarter Ways of Working?
How Do I… Make Webchat the Channel of Choice?
13 Ways Technology Can Improve Employee Engagement
How Can I Improve the Productivity of Gen Z and…
Why Should I Move My Contact Centre Into the Cloud?
The Hidden Gems of Call Recording
Top Tips for Fixing Broken Processes
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