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Recorded Webinar: The Best Ways to Exceed Customer Expectations

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Written by Megan Jones

Customer Expectations for good service have never been higher. But the contact centre can still exceed customer expectations.

In this webinar, we look at how we deliver great customer service and exceed customer expectations.

Topics Discussed

  • The latest thinking in Customer Expectations
  • Under promising and over delivering
  • Getting advisors to take ownership
  • Agent empowerment
  • Automated follow ups
  • How to design contact centre processes
  • The Voice of the Customer
  • How technology can help exceed customer expectations
  • Top tips from the audience

Panellists

Colin Shaw - Headshot
Colin Shaw
Beyond Philosophy
Jeremy Payne - Headshot
Enghouse Interactive
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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