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Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.
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Words and Phrases an Advisor Should NEVER Say to an…
What Is Working in a Call Centre Really Like?
25 Tips to Make Your Telesales People More Productive
The Top Qualities for a Contact Centre Advisor
How to Build an Emotional Connection with Customers
Recorded Webinar: How to Improve Rapport with the Customer
How to Handle Angry Customers in a Call Centre
Only 2% of Advisors Have Great Levels of Rapport and…
What to Say to an Angry Customer
The Hapless 13: Phrases That Call Centre Agents Must…
Recorded Webinar: Building Emotional Intelligence into…
What is Emotional Intelligence?
Support Employees Handling Emotionally Challenging Calls…
Recorded Webinar: 10 Ways to Exceed Your…
Emojis in Customer Service – Cheeky or Charming?
Anatomy of a Good Call – Best practice… The Call
Recorded Webinar :Building a Positive Culture in the…
86% of Contact Centres Crave Empathy and Rapport…
50 Ideas to Transform Your Contact Centre
Best-Practice Ideas for Improving Performance
Empathy: The New Way to Connect With Your Customers
9 Lessons From the Connect Assist Contact Centre
How to Build Customer Empathy in Your Call Centre
Top 20 Examples of Rapport Building Statements
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise