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Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

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Customer Service Language – With Examples

Customer Service Language – With Examples

An Action Plan for Customer Empathy

An Action Plan for Customer Empathy

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

Emotional Intelligence FAQs Answered by an Expert

Emotional Intelligence FAQs Answered by an Expert

Rapport Building With Angry Customers – With Examples

Rapport Building With Angry Customers – With Examples

10 Strategies for Overcoming Objection Handling in Sales

10 Strategies for Overcoming Objection Handling in Sales

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Customer Service Skills: How to Improve Empathy, Active…

How to Deal With Rude Customers

How to Deal With Rude Customers

The Top 10 Most Important Customer Service Skills

The Top 10 Most Important Customer Service Skills

How to Deal With Difficult Customers

How to Deal With Difficult Customers

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

How to Assess Quality on Email and Live Chat in the Contact Centre

How to Assess Quality on Email and Live Chat in the…

How to Build Customer Trust From the Contact Centre

How to Build Customer Trust From the Contact Centre

10 Customer Service Skills That Every Contact Centre Advisor Must Have

10 Customer Service Skills That Every Contact Centre…

Customer Service Apologies – Keeping Sorry Fresh and Sincere

Customer Service Apologies – Keeping Sorry Fresh…

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

10 Top Tips to Improve Email in the Call Centre

10 Top Tips to Improve Email in the Call Centre

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Six of The Best Advisor Behaviours and How Technology…

Ten Tips to Provide a Greater Webchat Experience  

Ten Tips to Provide a Greater Webchat Experience  

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