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Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.
Case Study: Homeday Transforms CX With babelforce and…
Case Study: Home Group Boosts Scheduling Efficiency by…
Case Study: Clearwater Achieves 98% Answer Rate With…
Case Study: National Express Saves Over Five Hours Per…
Case Study: Maps CU Achieves Seamless Service with NICE
Case Study: Topaz Services Elevates Customer Experience…
Case Study: RedSalud Reduced Contact Centre Operating…
Case Study: Sony Electronics Achieves Record CSAT With…
Case Study: Brooks Reduces Phone Wait Times By 66% With…
Case Study: Convera Transforms Employee Engagement with…
Case Study: Western Sydney University Reduces Abandoned…
Case Study: Dutch Railways Achieves 85% Occupancy With…
Case Study: Caring For You Transforms Operations with Zoom
Case Study: APM Saves $1 Million With Genesys Cloud
Case Study: Open Network Exchange Increases CSAT to 95%…
Case Study: Pluxee Streamlines Global CX Strategy With…
Case Study: Utility Warehouse Reduces Costs With NICE
Case Study: NatWest Group Transforms CX With Genesys
Case Study: Mike Morse Law Firm Boosts Efficiency With…
Case Study: North Devon Council Reduces Abandonment…
Case Study: Severn Trent Improves Contact Centre…
Case Study: PureGym Transforms Its Contact Centre With…
Case Study: Dudley Council Transform Rental Management…
Case Study: Virgin Atlantic Achieves a 50% Decrease in…
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