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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo

Case Study: Hollywood Bowl Increases Adherence to 95%…

Case Study: Orgadata Streamlines Global Operations with babelforce

Case Study: Orgadata Streamlines Global Operations with…

Case Study: Injixo Helps CXL Improve Agent Adherence

Case Study: Injixo Helps CXL Improve Agent Adherence

Case Study: ESP Group Transforms CX With Sabio

Case Study: ESP Group Transforms CX With Sabio

Case Study: ESS Group Centralises Customer Support With Puzzel

Case Study: ESS Group Centralises Customer Support With…

Case Study: Ratioparts Builds Profit Centre

Case Study: Ratioparts Builds Profit Centre

Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy

Case Study: Haier Smart Home Drives Agent Wellbeing and…

Case Study: UK Power Networks Support Vulnerable Customers

Case Study: UK Power Networks Support Vulnerable Customers

Case Study: Sutton Council Delivers on Their Promise of Effortless CX

Case Study: Sutton Council Delivers on Their Promise of…

Case Study: Lifeplus Boosts CSAT to 94.8%

Case Study: Lifeplus Boosts CSAT to 94.8%

Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

Case Study: Royal Borough of Kingston Council…

Case Study: DDC OS Dramatically Increased Planning Productivity

Case Study: DDC OS Dramatically Increased Planning…

Case Study: EDF Empowers Its Energy Customers

Case Study: EDF Empowers Its Energy Customers

Case Study: Creating an Omnichannel Customer Care Centre

Case Study: Creating an Omnichannel Customer Care Centre

Case Study: ENGIE Completes Digital Transformation

Case Study: ENGIE Completes Digital Transformation

Case Study: Benenden Health Modernizes Service Delivery

Case Study: Benenden Health Modernizes Service Delivery

Case Study: Bouygues Immobilier Upgrades Service Quality

Case Study: Bouygues Immobilier Upgrades Service Quality

Case Study: Culligan Optimizes Customer Service ROI

Case Study: Culligan Optimizes Customer Service ROI

Case Study: LCC Improves Contact Centre Efficiency

Case Study: LCC Improves Contact Centre Efficiency

Case Study: Carrefour Banque Modernises Call Centre System

Case Study: Carrefour Banque Modernises Call Centre System

10 Customer Experience ECommerce Case Studies

10 Customer Experience ECommerce Case Studies

Case Study: Seasalt Achieves a 100% Rise in Evaluations

Case Study: Seasalt Achieves a 100% Rise in Evaluations

Case Study: Hager Elevates Operational Efficiency

Case Study: Hager Elevates Operational Efficiency

Case Study: Zego Improves QA

Case Study: Zego Improves QA

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