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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: ORA Saves 30% of Work Time With Zoom

Case Study: ORA Saves 30% of Work Time With Zoom

Case Study: Maxicare Boosts CSAT Above 90% With NICE

Case Study: Maxicare Boosts CSAT Above 90% With NICE

Case Study: Ipsy Reaches 97% Agent Adherence With Assembled

Case Study: Ipsy Reaches 97% Agent Adherence With…

Case Study: MSC Cruises Transforms CX With injixo

Case Study: MSC Cruises Transforms CX With injixo

Case Study: Iress Reduces Operational Costs With Zoom

Case Study: Iress Reduces Operational Costs With Zoom

Case Study: Realtor.com Drives More Productive Conversations With NICE

Case Study: Realtor.com Drives More Productive…

Five AI Use Cases for Quality Monitoring

Five AI Use Cases for Quality Monitoring

Case Study: Fanatics Reduces AHT by 13% With Genesys

Case Study: Fanatics Reduces AHT by 13% With Genesys

Case Study: Classpass Increases Adherence by 12% With Assembled

Case Study: Classpass Increases Adherence by 12% With…

Case Study: ECSI Achieves 68% Containment with NICE

Case Study: ECSI Achieves 68% Containment with NICE

Case Study: AVI-SPL Saves $70,000 With Zoom

Case Study: AVI-SPL Saves $70,000 With Zoom

Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys

Case Study: Prvidr Cuts Average Speed of Answer by 50%…

Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys

Case Study: King Price Insurance Boosts Self-Service…

Case Study: Honeylove Increases Productivity by 54% With Assembled

Case Study: Honeylove Increases Productivity by 54% With…

Case Study: IONOS Reduces Chat Handling by 15% with Genesys

Case Study: IONOS Reduces Chat Handling by 15% with…

Case Study – GE Appliances Increases Adherence by 20% With Calabrio

Case Study – GE Appliances Increases Adherence by…

Case Study: Hexaware Achieves 60% Call Automation With Genesys

Case Study: Hexaware Achieves 60% Call Automation With…

Case Study: BlueLink Optimizes Global Services With Odigo

Case Study: BlueLink Optimizes Global Services With Odigo

Case Study: Delta Air Lines Boosts Global Support with Calabrio

Case Study: Delta Air Lines Boosts Global Support with…

Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE

Case Study: Lowe’s Saves Over 1 Million in…

Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled

Case Study: Kin Insurance Increased Adherence by Over…

Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk

Case Study: Ratioparts Scales Up Outbound Revenue With…

Case Study: O.phon Boosts Response Times by 64% with Genesys

Case Study: O.phon Boosts Response Times by 64% with…

Case Study: E.ON Achieves 90% Answer Rate With Calabrio

Case Study: E.ON Achieves 90% Answer Rate With Calabrio

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