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Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.
Case Study: ORA Saves 30% of Work Time With Zoom
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Case Study: Ipsy Reaches 97% Agent Adherence With…
Case Study: MSC Cruises Transforms CX With injixo
Case Study: Iress Reduces Operational Costs With Zoom
Case Study: Realtor.com Drives More Productive…
Five AI Use Cases for Quality Monitoring
Case Study: Fanatics Reduces AHT by 13% With Genesys
Case Study: Classpass Increases Adherence by 12% With…
Case Study: ECSI Achieves 68% Containment with NICE
Case Study: AVI-SPL Saves $70,000 With Zoom
Case Study: Prvidr Cuts Average Speed of Answer by 50%…
Case Study: King Price Insurance Boosts Self-Service…
Case Study: Honeylove Increases Productivity by 54% With…
Case Study: IONOS Reduces Chat Handling by 15% with…
Case Study – GE Appliances Increases Adherence by…
Case Study: Hexaware Achieves 60% Call Automation With…
Case Study: BlueLink Optimizes Global Services With Odigo
Case Study: Delta Air Lines Boosts Global Support with…
Case Study: Lowe’s Saves Over 1 Million in…
Case Study: Kin Insurance Increased Adherence by Over…
Case Study: Ratioparts Scales Up Outbound Revenue With…
Case Study: O.phon Boosts Response Times by 64% with…
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
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