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Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.
Case Study: Allied Irish Bank
Case Study: Cobalt Telephone Technologies Reduces Time…
Case Study: Grand Pacific Resorts Improves Customer…
Case Study: Affinity Sutton Selects New Webchat Service
Case Study: Cyber Security Firm Improves Connection Rates
Case Study: Quicken Deploys Cloud Solution
Case Study: Gigaclear Set to Extend Customer Base
Case Study: SponsoredLinX Adopts ContactWorld for Service
Case Study: Sweden Creates a Countrywide Contact Centre
Case Study: Ecomaster Puts Customers in Control
Case Study: CarShop Offers Multichannel Experience
Case Study: Lender Adds Customer Interaction Solution
Case Study: Loans Company Improves Performance
Case Study: Lender Improves Sales Conversions
Case Study: Advisory Service Upgrades Dialler
Case Study: Telecoms Provider Improves NPS
Case Study: Software Provider Enhances Customer Support
Case Study: Utility Company Expands Customer Channels
Case Study: Furnishings Store Decreases Planning Workload
Case Study: Speech Analytics Enhances Performance
Case Study: Homeworking Enhances eBay Experience
Case Study: Call Handler Goes Multichannel
Case Study: BGL Group Reduces Call Volumes
Case Study: Help Desk Personalises Customer Experience
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