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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Allied Irish Bank

Case Study: Allied Irish Bank

Case Study: Cobalt Telephone Technologies Reduces Time to Market

Case Study: Cobalt Telephone Technologies Reduces Time…

Case Study: Grand Pacific Resorts Improves Customer Service

Case Study: Grand Pacific Resorts Improves Customer…

Case Study: Affinity Sutton Selects New Webchat Service

Case Study: Affinity Sutton Selects New Webchat Service

Case Study: Cyber Security Firm Improves Connection Rates

Case Study: Cyber Security Firm Improves Connection Rates

Case Study: Quicken Deploys Cloud Solution

Case Study: Quicken Deploys Cloud Solution

Case Study: Gigaclear Set to Extend Customer Base

Case Study: Gigaclear Set to Extend Customer Base

Case Study: SponsoredLinX Adopts ContactWorld for Service

Case Study: SponsoredLinX Adopts ContactWorld for Service

Case Study: Sweden Creates a Countrywide Contact Centre

Case Study: Sweden Creates a Countrywide Contact Centre

Case Study: Ecomaster Puts Customers in Control

Case Study: Ecomaster Puts Customers in Control

Case Study: CarShop Offers Multichannel Experience

Case Study: CarShop Offers Multichannel Experience

Case Study: Lender Adds Customer Interaction Solution

Case Study: Lender Adds Customer Interaction Solution

Case Study: Loans Company Improves Performance

Case Study: Loans Company Improves Performance

Case Study: Lender Improves Sales Conversions

Case Study: Lender Improves Sales Conversions

Case Study: Advisory Service Upgrades Dialler

Case Study: Advisory Service Upgrades Dialler

Case Study: Telecoms Provider Improves NPS

Case Study: Telecoms Provider Improves NPS

Case Study: Software Provider Enhances Customer Support

Case Study: Software Provider Enhances Customer Support

Case Study: Utility Company Expands Customer Channels

Case Study: Utility Company Expands Customer Channels

Case Study: Furnishings Store Decreases Planning Workload

Case Study: Furnishings Store Decreases Planning Workload

Case Study: Speech Analytics Enhances Performance

Case Study: Speech Analytics Enhances Performance

Case Study: Homeworking Enhances eBay Experience

Case Study: Homeworking Enhances eBay Experience

Case Study: Call Handler Goes Multichannel

Case Study: Call Handler Goes Multichannel

Case Study: BGL Group Reduces Call Volumes

Case Study: BGL Group Reduces Call Volumes

Case Study: Help Desk Personalises Customer Experience

Case Study: Help Desk Personalises Customer Experience

Prev 1 … 12 13 14 … 17 Next
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