Case Study: Healthcare Organisation Implement New Contact Centre Platform

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Written by Rachael Trickey

Nuffield Health were looking for a scalable, compliant and reliable system that would perform across the business.

In this case study Serenova explains how Nuffield Health were able to take back control of their customer experience.

Case Study written by: Serenova

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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