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CallMiner

Discover and explore our CallMiner content collection, including articles, blogs, news stories, case studies, resources and more.

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New Record NPS Score for CallMiner

New Record NPS Score for CallMiner

Case Study: Real Time Resolutions

Case Study: Real Time Resolutions

14 Tips to Provide a Kind Customer Experience

14 Tips to Provide a Kind Customer Experience

Reasons Why You Should Find the Root Causes of Complaints

Reasons Why You Should Find the Root Causes of Complaints

Making Sense of CX Alphabet Soup: NPS, CSAT, CES

Making Sense of CX Alphabet Soup: NPS, CSAT, CES

Whitepaper: How Interaction Analytics Reduces Costs, Optimises Engagement and Provides Rapid ROI

Whitepaper: How Interaction Analytics Reduces Costs,…

CallMiner Recognises Customer Achievements With LISTEN Awards

CallMiner Recognises Customer Achievements With LISTEN…

23 Contact Centre Predictions for 2019

23 Contact Centre Predictions for 2019

Stop Avoidable Customer Churn With Great Agent Behaviour

Stop Avoidable Customer Churn With Great Agent Behaviour

11 Customer Retention Strategies

11 Customer Retention Strategies

UK CallMiner Churn Index – Energy and Utilities White Paper

UK CallMiner Churn Index – Energy and Utilities…

Dynamic Recovery Solutions Implements Speech Analytics

Dynamic Recovery Solutions Implements Speech Analytics

CallMiner Updates Real-Time Speech Analytics Platform

CallMiner Updates Real-Time Speech Analytics Platform

Cabot Credit Management Win “Best Use of Technology” Award

Cabot Credit Management Win “Best Use of…

Case Study: A Day in the Life of an Analytics Analyst at Simple Health

Case Study: A Day in the Life of an Analytics Analyst at…

VitalityHealth Automates Its Quality Management

VitalityHealth Automates Its Quality Management

How Can I Make My Contact Centre Customer-Centric?

How Can I Make My Contact Centre Customer-Centric?

CallMiner and Medallia Announce Partnership

CallMiner and Medallia Announce Partnership

How Speech Analytics Can Prevent Contact Centre Fraud

How Speech Analytics Can Prevent Contact Centre Fraud

UK CallMiner Churn Index – Financial Service White Paper

UK CallMiner Churn Index – Financial Service White Paper

Not Valuing Customers Costs US Businesses $136 Billion Every Year

Not Valuing Customers Costs US Businesses $136 Billion…

10 Ideas for Increasing Your Understanding of the Customer

10 Ideas for Increasing Your Understanding of the Customer

Putting Customer Conversations to Work in the Call Centre

Putting Customer Conversations to Work in the Call Centre

15 Common Broken Processes in Contact Centres

15 Common Broken Processes in Contact Centres

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise