Whitepaper: How Interaction Analytics Reduces Costs, Optimises Engagement and Provides Rapid ROI

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Analytics is one of the more versatile and powerful innovations that has become available to contact centres.

This white paper explains how interaction analytics creates value and rapid ROI with examples from real-world deployments.

White Paper written by: CallMiner

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Whitepaper: How Interaction Analytics Reduces Costs, Optimises Engagement and Provides Rapid ROI

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