The Worlds Largest Contact Centre Online Community
Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.
Subject
What Level of Security Questions Need to Be Asked?
How to Create a Contact Centre Quality Scorecard –…
Handling Difficult Customers
“I’d Like to Speak to a Manager” – 7 Ways to…
What Makes a Good Call
The Definitive Guide to Improving Agents’ Customer…
25 Affirmative Words and Statements to Support Customers
The Best Ways to Start and End a Customer Conversation
29 Tips for Improving Average Handling Time (AHT)
How to Write the Best IVR Messages – With Examples
Contact Centre Reports, Surveys and White Papers straight to your inbox!
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Choose the content that you want to receive.
What’s Really Compromising Empathy in Customer Service?
How to Thrive Through Seasonal Peaks
Stop Driving Up Your Sickness Levels!
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar