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Call Handling

Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.

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Lessons From the Frontline: How to Build Customer Trust

Lessons From the Frontline: How to Build Customer Trust

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer…

How to Deal With Customers Who Don’t Take No for an Answer

How to Deal With Customers Who Don’t Take No for…

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

Next-Issue Avoidance – Techniques to Avoid Getting…

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

Understanding How IVR Works

Understanding How IVR Works

Comedy Phonetic Alphabet – Free Download

Comedy Phonetic Alphabet – Free Download

15 Tips for Driving Down Repeat Contacts

15 Tips for Driving Down Repeat Contacts

Spanish Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

French Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

8 Tips for Reducing Repeat Contacts

8 Tips for Reducing Repeat Contacts

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

Customer Service Greetings – The Good, the Mediocre and the Innovative

Customer Service Greetings – The Good, the Mediocre and…

How Do You Measure Repeat Call Rate?

How Do You Measure Repeat Call Rate?

How Do You Deal With Call Escalation?

How Do You Deal With Call Escalation?

How to Improve Agents Typing While Talking and Listening

How to Improve Agents Typing While Talking and Listening

When is the Best Time to Ring A Call Centre?

When is the Best Time to Ring A Call Centre?

Wrap Time Between Calls

Wrap Time Between Calls

Do I Have to Give My Full Name to a Customer?

Do I Have to Give My Full Name to a Customer?

How Many Seconds is 6 Rings?

How Many Seconds is 6 Rings?

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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Research: The Future of AI-Powered Experiences

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