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Call Handling

Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.

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Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

How to Calculate First Contact Resolution (FCR) – With Formula

How to Calculate First Contact Resolution (FCR) –…

Seven Tips to Avoid Dead Air Time in Customer Service Calls

Seven Tips to Avoid Dead Air Time in Customer Service…

Call Control Techniques: Controlling a Runaway Talker on the Telephone

Call Control Techniques: Controlling a Runaway Talker on…

How to Bring Down Your Call-Abandon Rates

How to Bring Down Your Call-Abandon Rates

10 Tips to Improve Call-Handling Performance

10 Tips to Improve Call-Handling Performance

When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

31 More Tips for Reducing Average Handling Time (AHT)

31 More Tips for Reducing Average Handling Time (AHT)

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

10 Strategies for Overcoming Objection Handling in Sales

10 Strategies for Overcoming Objection Handling in Sales

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports