The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

The Future of Healthcare – 5 Innovative Solutions in Action

The Future of Healthcare – 5 Innovative Solutions in…

Why Customers Hate IVR (And How You Can Fix it)

Why Customers Hate IVR (And How You Can Fix it)

How to Maintain High Quality on Self-Service Channels

How to Maintain High Quality on Self-Service Channels

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

Case Study: Ipsy Reaches 97% Agent Adherence With Assembled

Case Study: Ipsy Reaches 97% Agent Adherence With…

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

Assembled

Assembled

A Brief History of AI in Customer Support

A Brief History of AI in Customer Support

Are You Overengineering Your WFM?

Are You Overengineering Your WFM?

What Is Workforce Optimization (WFO)?

What Is Workforce Optimization (WFO)?

What Is the Difference Between BPO and Call Centres?

What Is the Difference Between BPO and Call Centres?

The Essential Roles of WFM in Call Centres

The Essential Roles of WFM in Call Centres

How to Close the BPO Quality Gap

How to Close the BPO Quality Gap

The Case For WFM – Proving ROI and Impact

The Case For WFM – Proving ROI and Impact

Workforce Management Call Centre: How to Optimize Operations

Workforce Management Call Centre: How to Optimize…

How (Most) AI Support Tools Are Priced

How (Most) AI Support Tools Are Priced

Case Study: Poshmark Increases Productivity by 15% With Assembled

Case Study: Poshmark Increases Productivity by 15% With…

Do You Know the Hidden Costs of Outdated WFM Tools?

Do You Know the Hidden Costs of Outdated WFM Tools?

The State of Support Ops in 2025

The State of Support Ops in 2025

Why Most AI Rollouts Fail (and How to Be the Exception) – Webinar

Why Most AI Rollouts Fail (and How to Be the Exception)…

Unlocking Your Support Team’s Potential in the Age of AI Agents – Webinar

Unlocking Your Support Team’s Potential in the Age of AI…

Assembled Enters Europe with New London Office

Assembled Enters Europe with New London Office

Scale Customer Support With BPO

Scale Customer Support With BPO

Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled

Case Study: DailyPay Achieves $1 Million in Productivity…

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise