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Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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Customer Contact Week Nashville

Customer Contact Week Nashville

Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled

Case Study: Brooks Reduces Phone Wait Times By 66% With…

Building a Crisis-Ready Support Function With AI and WFM

Building a Crisis-Ready Support Function With AI and WFM

The Benefits of API-First Support Tools

The Benefits of API-First Support Tools

How to Navigate RFPs for Workforce Management Software

How to Navigate RFPs for Workforce Management Software

Assembled’s New Time Tracking Experience

Assembled’s New Time Tracking Experience

Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled

Case Study: Kin Insurance Increased Adherence by Over…

Assembled Gains Ground in the G2 Fall 2023 Report

Assembled Gains Ground in the G2 Fall 2023 Report

Evaluagent and Assembled Unite to Boost Employee Engagement

Evaluagent and Assembled Unite to Boost Employee…

New Agent Co-Pilot Improves Speed and Quality of Interactions

New Agent Co-Pilot Improves Speed and Quality of…

How to use Erlang C to Effectively Plan Staffing

How to use Erlang C to Effectively Plan Staffing

Giving You Real Accountability and Visibility

Giving You Real Accountability and Visibility

Get Faster, More Secure Logins With SAML SSO for Assembled

Get Faster, More Secure Logins With SAML SSO for Assembled

Act When It Matters With Enhanced Real-Time Experience

Act When It Matters With Enhanced Real-Time Experience

Introducing Klaus QA Integration for Assembled Users

Introducing Klaus QA Integration for Assembled Users

9 Workforce Management Best Practices

9 Workforce Management Best Practices

Search Within Assembled with Universal Search

Search Within Assembled with Universal Search

How to Build a Workforce Forecasting Process

How to Build a Workforce Forecasting Process

12 Budgeting Principles for Contact Centre Resourcing

12 Budgeting Principles for Contact Centre Resourcing

Matt Rinkol’s Playbook For World-Class Workforce Management

Matt Rinkol’s Playbook For World-Class Workforce…

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