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Sub Category
Subject
Changing Business Perceptions of the Contact Centre
What Not to Miss at Call & Contact Centre Expo 2022
5 Easy Ways to Upskill Your Call Centre Agents
The Benefits and Importance of an IVR
Staff Motivation: How Supervisors Can Motivate Remote…
AI Is Set to Take Hold of Contact Centres
How to Measure First Call Resolution
5 Ways to Connect In-Office and Remote Workers
How to Monitor Home Workers and Keep Remote Teams…
Analytics Is Most Promising for Identifying Pain Points…
The Cloud-Based Call Centre: Why You Should Make the…
Video Has a Mainstream Future
Efficiency Rules the Roost
Real-Time Dashboards for Businesses – What Are the…
Employee Experience Is Just As Important As Customer…
Top Tips for Improving CX With Live Chat
Overcoming Analysis Paralysis in the New Age of Work
Akixi Wins Best Analytics Platform Award
The Effects of Covid-19 on Employee Well-Being
Creating a People-First Hybrid Working Model
Is Your Communication Strategy Ready for Anything?
Case Study: RHM Introduces Customers to the Power of…
Building Customer Rapport Through Meaningful Conversations
Akixi Launches Integration With Webex Calling
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise