The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

What Is an Omnichannel Cloud Call Centre?

What Is an Omnichannel Cloud Call Centre?

Always On, Always Available – A Changing Workplace

Always On, Always Available – A Changing Workplace

How to Measure First Call Resolution

How to Measure First Call Resolution

Case Study: Akixi Supports Gamma During Remote Working Shift

Case Study: Akixi Supports Gamma During Remote Working…

Future-Proofing the Business of Tomorrow

Future-Proofing the Business of Tomorrow

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Announces Growth Investment

Akixi Announces Growth Investment

Customer Journey Mapping: The Road to Better CX

Customer Journey Mapping: The Road to Better CX

Case Study: Akixi Increases UK Mail Order Company’s Revenue and Sales

Case Study: Akixi Increases UK Mail Order…

Case Study: Akixi Transforms College’s Communications Infrastructure

Case Study: Akixi Transforms College’s Communications…

Case Study: TLTP Improves Staff Productivity and Call Management

Case Study: TLTP Improves Staff Productivity and Call…

Case Study: Symec

Case Study: Symec

What Does 2017 Hold For Akixi?

What Does 2017 Hold For Akixi?

Case Study: Medical Centre Manages Calls With Akixi

Case Study: Medical Centre Manages Calls With Akixi

Case Study: Akixi Provides Reassurance for Intasure

Case Study: Akixi Provides Reassurance for Intasure

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise