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Sub Category
Subject
A Guide to Call Centre Reports – with Examples
A Guide to Call Disposition Codes
What Should You Be Displaying on Your Contact Centre…
Top Challenges Faced by the Telecoms Industry in 2020
7 Lessons From The Money Shop’s Contact Centre
18 Simple Ideas to Reduce Your Abandon Rate
The Top Qualities for a Contact Centre Advisor
Contact Centre Technology Trends
What’s Next With… Contact Centre Metrics?
Multichannel Contact Centres: Voice Remains the Channel…
The Most Important Contact Centre Metrics
Contact Centre Shift Patterns: The Latest Findings
2021 Survey Report: What Contact Centres Are Doing Right…
Podcast – How to Improve Your Call Centre Reporting
Survey Results: Knowledge Base Challenges
Technology Sector Top 5 Challenges in 2022
Trends in Contact Centre Initiatives
What Is Employee Experience?
Survey Results: The Most Important Customer Service Skills
The Most Important Call Centre KPIs to Track for…
How to Connect In-Office and Remote Workers
What Is Call Recording and Why Is It So Important?
Top Challenges Faced by the Telecoms Industry in 2021
Barriers to Your Dream Contact Centre
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise