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Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

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How to Measure First Call Resolution

How to Measure First Call Resolution

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Survey Results: The Most Important Customer Service Skills

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Overcoming Analysis Paralysis in the New Age of Work

A Guide to Call Disposition Codes

A Guide to Call Disposition Codes

Building Customer Rapport Through Meaningful Conversations

Building Customer Rapport Through Meaningful Conversations

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

Creating a People-First Hybrid Working Model

Creating a People-First Hybrid Working Model

Customer Journey Mapping: The Road to Better CX

Customer Journey Mapping: The Road to Better CX

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The Effects of Covid-19 on Employee Well-Being

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Real-Time Dashboards for Businesses – What Are the…

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How to Monitor Home Workers and Keep Remote Teams…

Staff Motivation: How Supervisors Can Motivate Remote Teams

Staff Motivation: How Supervisors Can Motivate Remote…

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

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What Is Call Recording and Why Is It So Important?

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5 Easy Ways to Upskill Your Call Centre Agents

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Podcast – How to Improve Your Call Centre Reporting

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Akixi Release Live Chat Analytics and UI Improvements

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Case Study: Akixi Supports Gamma During Remote Working…

Akixi Wins Best Analytics Platform Award

Akixi Wins Best Analytics Platform Award

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Is Your Communication Strategy Ready for Anything?

Top Challenges Faced by the Telecoms Industry in 2020

Top Challenges Faced by the Telecoms Industry in 2020

The Cloud-Based Call Centre: Why You Should Make the Switch

The Cloud-Based Call Centre: Why You Should Make the…

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How to Connect In-Office and Remote Workers

A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

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