The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

CallMiner Unveils AI-Powered Efficiency Boost

CallMiner Unveils AI-Powered Efficiency Boost

Orange Cyberdefense Streamlines Service Operations with NICE CXone

Orange Cyberdefense Streamlines Service Operations with…

Sabio Announces Partnership With Septeo

Sabio Announces Partnership With Septeo

Puzzel CX Solutions Deliver 278% ROI

Puzzel CX Solutions Deliver 278% ROI

MiaRec Unveils IMetrics For AI-Driven Analytics

MiaRec Unveils IMetrics For AI-Driven Analytics

NICE Launches AI-Powered Gateway for Citizens

NICE Launches AI-Powered Gateway for Citizens

Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark Partners With Sabio for Workforce Upgrade

Zoom and Mitel Announce Partnership to Transform UC Solutions

Zoom and Mitel Announce Partnership to Transform UC…

Dutch Railways Boosts Its Customer Experience With NICE

Dutch Railways Boosts Its Customer Experience With NICE

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

Centrical Launches New AI Solution to Improve Management Efficiency

Centrical Launches New AI Solution to Improve Management…

Record Number of Automated Customer Interactions Handled on Black Friday

Record Number of Automated Customer Interactions Handled…

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

AI Revolutionizing CX: Key Insights from CallMiner’s…

UK Consumers Ditch Chatbots in Favour of Human Touch

UK Consumers Ditch Chatbots in Favour of Human Touch

Assembled Integrates with Gladly to Enhance Operations

Assembled Integrates with Gladly to Enhance Operations

70% of Agents Would Recommend Their Jobs, New Study Reveals

70% of Agents Would Recommend Their Jobs, New Study…

MiaRec Enhances Topic Analysis in Contact Centres with LLM

MiaRec Enhances Topic Analysis in Contact Centres with LLM

UJET Secures $76M to Boost AI-Powered CX

UJET Secures $76M to Boost AI-Powered CX

Zendesk Launches Relay for Proactive Customer Messaging

Zendesk Launches Relay for Proactive Customer Messaging

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Akixi Strengthens Microsoft Teams Offering with Oak…

Puzzel CCO Lindum on Maximizing CCaaS Investments

Puzzel CCO Lindum on Maximizing CCaaS Investments

8×8 Expands AI Voice Support for Global Users

8×8 Expands AI Voice Support for Global Users

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise