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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
8×8 Adds New AI Enhancements to Its CX Platform
NiCE Unveils Agentic AI CX Frontline Research
Enghouse Interactive Announces a New Microsoft Teams…
ElevenLabs Named Google Cloud AI Partner of Year
New South Wales Rugby League Adopts AnywhereNow
Zoom Launches AI Companion 3.0 With New Agentic…
Sabio Delivers Europe’s Largest Google Agent Assist…
Scorebuddy Has Rebranded to ScorebuddyCX
Smobi Partners With Vonage to Power RCS Messaging
8×8 Wins Five Stevie Awards in 2026
8×8 Has Unveiled Updated Platform Features to…
Police Forces Stall on AI Investment, Research Shows
AOK Bayern Moves Contact Centre to NiCE Cloud
Vonage Unveils New Integration With Salesforce
NiCE Powers Openreach Service Transformation
Sabio Transforms Essent Contact Centre, Cutting Costs 50%
8×8 Releases New Updates to Its Communications…
TalkTalk Joins Forces With NiCE To Deploy CXone Mpower
Sabio Shows Why CX Transformation Starts Before Technology
Calabrio’s AI System Earns ISO 42001:2023 Certification
Vonage Earns Leader Spot in IDC MarketScape 2026
8×8 Makes Workforce Management Standard for All Users
91 Percent of Customers Recommend NICE as a Preferred…
SequenceShift Integrates Secure Payments Into Zendesk
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