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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Jabra Teams Up with Zoom to Offer a Fully Immersive Video Conferencing Experience

Jabra Teams Up with Zoom to Offer a Fully Immersive…

Case Study: RFP Reducing Contact Centre Training Time by Over 90%

Case Study: RFP Reducing Contact Centre Training Time by…

Case Study: Moving 800 Call Centre Staff to Remote Working

Case Study: Moving 800 Call Centre Staff to Remote Working

Talkdesk Launches New Contact Centre AI Tool

Talkdesk Launches New Contact Centre AI Tool

Koopid.ai to Partner with Puzzel

Koopid.ai to Partner with Puzzel

Sabio Acquires CallWare

Sabio Acquires CallWare

The Impact of Contact Centre Downtime on Customer Satisfaction

The Impact of Contact Centre Downtime on Customer…

IPI Implements AI Chatbot for Northern Ireland Water

IPI Implements AI Chatbot for Northern Ireland Water

RingCentral Acquires Dimelo

RingCentral Acquires Dimelo

Case Study: Sussex Hospitals Reduced Wait Time by 90% With Netcall

Case Study: Sussex Hospitals Reduced Wait Time by 90%…

Case Study: Contact Centre Improves Customer Satisfaction With AI

Case Study: Contact Centre Improves Customer…

Plantronics Launch New Portable USB Speakerphones

Plantronics Launch New Portable USB Speakerphones

Talkdesk Feature in New Gartner Report

Talkdesk Feature in New Gartner Report

Case Study: Zain Jordan Improves Customer Service

Case Study: Zain Jordan Improves Customer Service

Vonage Hosting the APAC Convo Virtual 2021

Vonage Hosting the APAC Convo Virtual 2021

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

Case Study: Sekure Merchant Solutions Reduces Agent…

Playvox Acquires Agyle Time

Playvox Acquires Agyle Time

Vonage Grows Network

Vonage Grows Network

Case Study: Comdata Implements a New Virtual Desktop Solution

Case Study: Comdata Implements a New Virtual Desktop…

Congratulations to Our LISTEN 2021 Award Winners!

Congratulations to Our LISTEN 2021 Award Winners!

Case Study: Hillarys Embarks on a Digital Transformation Journey

Case Study: Hillarys Embarks on a Digital Transformation…

Case Study: Urban Massage Integrates With Salesforce

Case Study: Urban Massage Integrates With Salesforce

Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay

Playvox WFM: Optimizing the Service Heart of Modern…

Faking Empathy Is Now a Huge Risk for UK Companies

Faking Empathy Is Now a Huge Risk for UK Companies

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