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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Jabra Teams Up with Zoom to Offer a Fully Immersive…
Case Study: RFP Reducing Contact Centre Training Time by…
Case Study: Moving 800 Call Centre Staff to Remote Working
Talkdesk Launches New Contact Centre AI Tool
Koopid.ai to Partner with Puzzel
Sabio Acquires CallWare
The Impact of Contact Centre Downtime on Customer…
IPI Implements AI Chatbot for Northern Ireland Water
RingCentral Acquires Dimelo
Case Study: Sussex Hospitals Reduced Wait Time by 90%…
Case Study: Contact Centre Improves Customer…
Plantronics Launch New Portable USB Speakerphones
Talkdesk Feature in New Gartner Report
Case Study: Zain Jordan Improves Customer Service
Vonage Hosting the APAC Convo Virtual 2021
Case Study: Sekure Merchant Solutions Reduces Agent…
Playvox Acquires Agyle Time
Vonage Grows Network
Case Study: Comdata Implements a New Virtual Desktop…
Congratulations to Our LISTEN 2021 Award Winners!
Case Study: Hillarys Embarks on a Digital Transformation…
Case Study: Urban Massage Integrates With Salesforce
Playvox WFM: Optimizing the Service Heart of Modern…
Faking Empathy Is Now a Huge Risk for UK Companies
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