Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay

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The demands of customers on businesses this past year have grown considerably. Contact centres have focused across a range of digital channels to keep up. Check out how Playvox Workforce Management helps you solve scheduling complexity in an elegant way.

The Playvox team presented a session on Optimizing the Service Heart of Modern Business at the Society of Workforce Planning Professionals annual conference. Attendees learned about industry trends and hot topics from WFM experts.

Watch the SWPP session and learn:

how the pandemic has changed the contact centre channel mix
how to manage channel preference and volume
what workforce changes foretell for staffing, scheduling, and workforce optimization
how Playvox WFM optimizes the service heart of modern businesses with its digital-first, cloud-native, and culture forward WEM solution

To watch the webinar replay click here.

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay

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