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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Aspect Software Announces WFM Integration With Amazon Connect

Aspect Software Announces WFM Integration With Amazon…

William Hill Partners With Aspect Software

William Hill Partners With Aspect Software

Webinar: POWERFUL New Approaches to Improving Customer Journeys

Webinar: POWERFUL New Approaches to Improving Customer…

Talkdesk Announces CX Innovator Awards 2021 Winners

Talkdesk Announces CX Innovator Awards 2021 Winners

8×8 Launch Cloud Telephony Platform With Microsoft Teams

8×8 Launch Cloud Telephony Platform With Microsoft…

Baxi Heating Integrate Communications with IFS

Baxi Heating Integrate Communications with IFS

NICE Launches New Robotic Process Automation Offering

NICE Launches New Robotic Process Automation Offering

Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market

Odigo Named Leader in Frost & Sullivan Radar for…

Case Study: How Afterpay Increased Agent Productivity 30%

Case Study: How Afterpay Increased Agent Productivity 30%

Odigo Named an ISG Global Leader

Odigo Named an ISG Global Leader

8×8 Partners With Google Cloud

8×8 Partners With Google Cloud

NICE Named Market Share Leader

NICE Named Market Share Leader

Five9 to Acquire Inference Solutions

Five9 to Acquire Inference Solutions

Case Study: EE Reduce Contact Centre Attrition and Absence Levels

Case Study: EE Reduce Contact Centre Attrition and…

Spearline Share Their Latest Podcast Episodes

Spearline Share Their Latest Podcast Episodes

Case Study: Zain Jordan Improves Customer Service

Case Study: Zain Jordan Improves Customer Service

Calabrio Announces Winners of Analytics Competition and ONE Awards

Calabrio Announces Winners of Analytics Competition and…

8×8 Announces AI-Based Speech Analytics for the Entire Organisation

8×8 Announces AI-Based Speech Analytics for the…

NICE Named Leader in Real-Time Authentication and Fraud Prevention

NICE Named Leader in Real-Time Authentication and Fraud…

RingCentral Announces New Innovations to Make Hybrid Work Simple

RingCentral Announces New Innovations to Make Hybrid…

Sabio Acquires CallWare

Sabio Acquires CallWare

UK Healthcare Contact Centre Moves 2,000 Agents to the Cloud

UK Healthcare Contact Centre Moves 2,000 Agents to the…

Ergon Energy Retail Chooses NICE CXone

Ergon Energy Retail Chooses NICE CXone

Google Cloud and Genesys Announce Strategic Partnership Expansion

Google Cloud and Genesys Announce Strategic Partnership…

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