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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant
Sprinklr Named Strong Performer in Conversational AI
Case Study: Ratioparts Builds Profit Centre
Zoom AI Companion Helps People Stay Connected on the Go
Zoom Doubles Down on Security as Threat Landscape Evolves
NinjaTech AI Teams Up With AWS to Launch Next Gen AI…
New Research Suggests Consumer Confidence Is Recovering
HP Unlocks New Era of AI Experiences
Award-Winning Solution Reduces Risk of Reputational Damage
Sabio’s Wellbeing Companion Now Available on the…
InVision Reinforces Commitment to Information Security
Case Study: Haier Smart Home Drives Agent Wellbeing and…
Puzzel Introduce Their New Brand
Case Study: UK Power Networks Support Vulnerable Customers
Research Reveals AI Stands to Benefit Agent Mental Health
Talkdesk Sponsors & Participates in APCC…
Centrical and Ocado Win Partnership Award
Genesys Unveils New AI Innovations at Xperience 24
Genesys Introduces AI Across the Genesys Cloud Platform
Genesys Launches Native Journey Management for Genesys…
Workvivo by Zoom Named Preferred Migration Partner
Sabio Group Recognised for CX Expertise With Series of…
Genesys Awards Season in Full Swing
Calabrio and Avaya Power Cloud Driven Excellence
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise