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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Evaluagent Take Home Best Contact Centre Solution Award

Evaluagent Take Home Best Contact Centre Solution Award

NICE Wins Its Largest Ever CXone Deal

NICE Wins Its Largest Ever CXone Deal

Pluxee Successfully Transforms CX

Pluxee Successfully Transforms CX

Consumers Still Divided on Positivity of AI in Customer Service

Consumers Still Divided on Positivity of AI in Customer…

Research Reveals Concerns About AI Deployment 

Research Reveals Concerns About AI Deployment 

Five9 Wins Workforce Innovation Award

Five9 Wins Workforce Innovation Award

New Zoom Experience Centre Designed to Immerse Customers

New Zoom Experience Centre Designed to Immerse Customers

Talkdesk Wins Cloud-Based CX Solution of the Year

Talkdesk Wins Cloud-Based CX Solution of the Year

Five9 and Salesforce Integrate for Hyper-Personalized CX

Five9 and Salesforce Integrate for Hyper-Personalized CX

Microsoft Launches Stand Alone CCaaS Solution – Microsoft Dynamics 365 Contact Center

Microsoft Launches Stand Alone CCaaS Solution –…

Cnect Wales Opens Customer Service Career Pathways

Cnect Wales Opens Customer Service Career Pathways

Zoom for Government Offered Authorized Contact Centre Experience

Zoom for Government Offered Authorized Contact Centre…

Talkdesk Report Reveals AI Fuels Improved Experiences Amid Surging Call Volumes

Talkdesk Report Reveals AI Fuels Improved Experiences…

CallMiner Launches the CallMiner App Marketplace

CallMiner Launches the CallMiner App Marketplace

Calabrio Continues Public Sector Momentum

Calabrio Continues Public Sector Momentum

Zoom Contact Center Announces New Government Authorization

Zoom Contact Center Announces New Government Authorization

Talkdesk Unveils New GenAI Capabilities to Eliminate Bad CX

Talkdesk Unveils New GenAI Capabilities to Eliminate Bad…

NICE Drives Organizations to Effectively Manage Entire CX Workforce

NICE Drives Organizations to Effectively Manage Entire…

Immerse Yourself With Intelligent Meeting Solutions From HP and Poly

Immerse Yourself With Intelligent Meeting Solutions From…

Talkdesk and Cognizant Team Up to Accelerate AI-Powered CX

Talkdesk and Cognizant Team Up to Accelerate AI-Powered CX

Talkdesk Announces Sponsorship of CCW Las Vegas 2024

Talkdesk Announces Sponsorship of CCW Las Vegas 2024

New 8×8 Ballot It! Self-Service Offering Empowers Citizens

New 8×8 Ballot It! Self-Service Offering Empowers…

NICE Actimize Announces Line Up for ENGAGE 2024

NICE Actimize Announces Line Up for ENGAGE 2024

Morgan Freeman Outranks Taylor Swift as Most Desired Chatbot

Morgan Freeman Outranks Taylor Swift as Most Desired…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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