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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant
Sprinklr Named Strong Performer in Conversational AI
Case Study: Ratioparts Builds Profit Centre
Zoom AI Companion Helps People Stay Connected on the Go
Zoom Doubles Down on Security as Threat Landscape Evolves
NinjaTech AI Teams Up With AWS to Launch Next Gen AI…
New Research Suggests Consumer Confidence Is Recovering
HP Unlocks New Era of AI Experiences
Award-Winning Solution Reduces Risk of Reputational Damage
Sabio’s Wellbeing Companion Now Available on the…
InVision Reinforces Commitment to Information Security
Case Study: Haier Smart Home Drives Agent Wellbeing and…
Puzzel Introduce Their New Brand
Case Study: UK Power Networks Support Vulnerable Customers
Research Reveals AI Stands to Benefit Agent Mental Health
Talkdesk Sponsors & Participates in APCC…
Centrical and Ocado Win Partnership Award
Genesys Unveils New AI Innovations at Xperience 24
Genesys Introduces AI Across the Genesys Cloud Platform
Genesys Launches Native Journey Management for Genesys…
Workvivo by Zoom Named Preferred Migration Partner
Sabio Group Recognised for CX Expertise With Series of…
Genesys Awards Season in Full Swing
Calabrio and Avaya Power Cloud Driven Excellence
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