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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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IntelePeer Announces Extension to SmartFlows Platform

IntelePeer Announces Extension to SmartFlows Platform

Banking Consumers Want Good CX as Much as £200 Switch Deal

Banking Consumers Want Good CX as Much as £200 Switch Deal

HP | Poly Keeps People at the Forefront of Virtual Meetings

HP | Poly Keeps People at the Forefront of Virtual…

Cnect Wales Celebrates 20 Years in Business

Cnect Wales Celebrates 20 Years in Business

Evaluagent Takes Bronze in Stevie Awards

Evaluagent Takes Bronze in Stevie Awards

Accelerate the Future of AI-Powered Experience Orchestration

Accelerate the Future of AI-Powered Experience…

Davies Embarks on Global Digital Transformation Project with Sabio

Davies Embarks on Global Digital Transformation Project…

Foundever and CallMiner Earn IAOP 2023 Excellence Recognition

Foundever and CallMiner Earn IAOP 2023 Excellence…

Uniphore Unveils Enhanced Interaction Analytics Solution

Uniphore Unveils Enhanced Interaction Analytics Solution

Provider Selection: The New Superpower Troubleshooting Tool

Provider Selection: The New Superpower Troubleshooting…

RingCentral Wins Overall Video Conferencing Solution of the Year

RingCentral Wins Overall Video Conferencing Solution of…

TechSee Launches Sophie AI

TechSee Launches Sophie AI

AdvancedMD Moves to Cloud Communications With 8×8 XCaaS

AdvancedMD Moves to Cloud Communications With 8×8…

Cognigy Named on the Constellation Shortlist for Conversational AI

Cognigy Named on the Constellation Shortlist for…

Cresta Announces Expansion of Voice Platform Integrations

Cresta Announces Expansion of Voice Platform Integrations

Crexendo Unveils Generative AI Features

Crexendo Unveils Generative AI Features

Workvivo by Zoom Named Preferred Migration Partner

Workvivo by Zoom Named Preferred Migration Partner

Operata Announces Grandioso Release

Operata Announces Grandioso Release

Uniphore Demo Days Open for Registrations

Uniphore Demo Days Open for Registrations

Evaluagent Continues Winning Streak

Evaluagent Continues Winning Streak

Centrical Partners With QATC

Centrical Partners With QATC

CommunityWFM Enhances Contact Centre WFM

CommunityWFM Enhances Contact Centre WFM

Enghouse Enhances Video Conferencing Solutions

Enghouse Enhances Video Conferencing Solutions

Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23

Sabio Group and Contact Babel Launch UK CX Decision…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise