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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
MaxContact Reveal Benchmarking Results
Case Study: Realtor.com Drives More Productive…
Research Reveals How IT Leaders Can Support CX Functions…
NICE Named a CX Winner in Ventana Research Awards
EvaluAgent Ranks #17 on Best UK Software Companies List
Improved Reachability With Diabolocom’s AMD
Do You Sell Microsoft Teams?
CallMiner Accelerates Delivery of Generative AI…
CallMiner Named a Leader by Top Analyst Firm
Uniphore Podcast: It’s About the People
Research Reveals Challenges in Balancing Performance and…
Five9 Intelligent CX Platform Available on Google Cloud…
Zoom’s Newest Innovation Propels Company Into New World
Evaluagent and Assembled Unite to Boost Employee…
Odigo Integrates with RingCentral
Case Study: Mi Hub Improves Customer Journey
Take Part: The UK Contact Centre Decision-Makers’…
GN Audio and Jabra Goes Live with Ivalua
iQor Harnesses NICE CXone to Drive Digital CX…
1 in 4 Banking Consumers Demand Clearer Phone Numbers
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
NICE Named an Exemplary Leader in Ventana Research
8×8 Extends XCaaS Platform AI Capabilities
Survey Reveals Pressure on Cost and Performance Levels…
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What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?