Vonage Introduces New Virtual Assistant for WhatsApp

injixo Sets Out New WFM Plans

New Research Shows That UK Consumers Are Warming Up to AI

Case Study – Voxpro Increases Productivity by 20%

Business Systems Shortlisted for Technology Award

TP Vision Implement New Contact Centre and Speech…

NICE Unveil New Predictive Routing Approach

8×8 Increase Security and Quality Management…

NICE inContact CXone Receives Perfect Scores in New DMG…

Microsoft and Genesys Expand Partnership

NICE Announce New Capabilities for Its Robotic Process…

CIO WaterCooler Begin Digital Transformation

Genesys Renames Its Flagship Cloud Solution

Sabio Group Acquires Provider of Contact Centre and CX…

IPI Strengthens Voice Biometric Capabilities Through…

New Partnership for what3words and Speechmatics

Female Recruiters Recognised in UK’s Top 50 CX Stars

Talkdesk Feature in New Gartner Report

Tracktik Move to the Cloud to Support Growth

Rostrvm Solutions Now Part of IMImobile

Spearline Launches Inaugural Connect Magazine

Securitas Future-Proofs Emergency Response Services

Puzzel Acquires Logicalware Customer Engagement Platform

Slater and Gordon Moves to Cloud Customer Service