The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Uniphore and Altruist Join Forces to Revolutionize CX

Uniphore and Altruist Join Forces to Revolutionize CX

Salesforce Signs Definitive Agreement to Acquire Spiff

Salesforce Signs Definitive Agreement to Acquire Spiff

Uniphore Teams Up With Pioneer in Communication Recording

Uniphore Teams Up With Pioneer in Communication Recording

NICE Recognised as Pioneers in Process Automation

NICE Recognised as Pioneers in Process Automation

Evaluagent Ranks in Flexa100 List

Evaluagent Ranks in Flexa100 List

New 8×8 Ballot It! Self-Service Offering Empowers Citizens

New 8×8 Ballot It! Self-Service Offering Empowers…

Vonage Enables Healthcare Organizations to Build Compliant Communications

Vonage Enables Healthcare Organizations to Build…

Talkdesk and Epic Enter New Collaboration

Talkdesk and Epic Enter New Collaboration

Centrical Recognized as a Global Leader in Sales Gamification

Centrical Recognized as a Global Leader in Sales…

Limango Selects NICE CXone to Elevate Their CX Operation

Limango Selects NICE CXone to Elevate Their CX Operation

CallMiner Accelerates Delivery of Generative AI Capabilities

CallMiner Accelerates Delivery of Generative AI…

Alvaria Latin America Growth

Alvaria Latin America Growth

Industry Awards Opens for Entries

Industry Awards Opens for Entries

Genesys Recognizes Winners of 18th Annual Customer Innovation Awards

Genesys Recognizes Winners of 18th Annual Customer…

MaxContact Secures Major Investment to Drive Innovation and Propel Growth

MaxContact Secures Major Investment to Drive Innovation…

Five9 Awarded Intelisys 2023 Top CCaaS Supplier Award

Five9 Awarded Intelisys 2023 Top CCaaS Supplier Award

Sabio Group Helps ENGIE Achieve Cloud Migration Goals

Sabio Group Helps ENGIE Achieve Cloud Migration Goals

New Agent Co-Pilot Improves Speed and Quality of Interactions

New Agent Co-Pilot Improves Speed and Quality of…

Don’t Miss the Five9 CX Summit EMEA 2023

Don’t Miss the Five9 CX Summit EMEA 2023

8×8 Announces Remote Fix for UK Housing Associations

8×8 Announces Remote Fix for UK Housing Associations

EvaluAgent Wins Best Quality Assurance Platform 2023

EvaluAgent Wins Best Quality Assurance Platform 2023

iQor Harnesses NICE CXone to Drive Digital CX Transformation

iQor Harnesses NICE CXone to Drive Digital CX…

Sabio Group Secures Aramis Group’s Aramisauto

Sabio Group Secures Aramis Group’s Aramisauto

Videoslots Chooses injixo as Its WFM Solution

Videoslots Chooses injixo as Its WFM Solution

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise